ESTELLE WIGS & MORE – SHIPPING, RETURNS & ORDER PROCESSING POLICY
ORDER PROCESSING
Orders are processed and dispatched within 1–2 working days (Tuesday–Friday). As we operate as a salon, we are closed on Sundays and Mondays, and no orders are processed or shipped on those days.
If the item you purchased is not available or we expect a delay, we will let you know as soon as possible.
SHIPPING
Orders are shipped via Royal Mail First Class Signed For or DHL Express for UK orders. All international parcels are sent using a tracked and signed-for service. Tracking numbers will be emailed to you once your order has been shipped.
Delivery Times
UK Deliveries
Express delivery: Next working day
Standard delivery: 3–5 working days
International Deliveries
Europe: 2–8 working days
Rest of the World: 3–14 working days
Free Shipping Free UK standard shipping on all orders over £99.
Express Delivery Cut-Off
For UK express delivery, orders must be placed before 2pm Tuesday–Friday. Orders placed after 2pm will be processed the next working day. Express delivery is not available for international addresses.
Saturday Guaranteed Delivery (UK Only)
Available only for orders placed before 2pm on Friday
Shipped via Royal Mail Saturday Guaranteed
Orders placed after 2pm on Friday will be processed on Tuesday
Delivery Disclaimer
We make every effort to dispatch goods on time, but Estelle Wigs & More cannot be held responsible for courier delays or missed estimated delivery dates.
Your parcel is considered lost if it has not arrived:
UK: 10 working days after the due date
Europe: 20 working days after the due date
Rest of the World: 25 working days after the due date
We will assist you in locating your parcel and raising any necessary investigations with the courier.
RETURNS & REFUNDS POLICY
We want you to be happy with your purchase. If you need to return an item, please read the guidelines below to ensure a smooth process.
Return Registration Requirements
All returns must be registered within 3 working days of receiving your order.
Once approved, the return must be posted back within 7 days of delivery (based on the courier’s delivery confirmation).
Return Requirements
To qualify for a return:
Items must be unused, unworn, undamaged, and in their original packaging.
Items must be securely packed to avoid damage in transit.
Refunds will only be issued for items returned in a fully resaleable condition.
Any loss of value due to damage will be deducted from your refund.
Refund & Shipping Costs
Customers are responsible for the cost of return postage.
As a small business, we cannot absorb return costs. A £5 handling deduction will be applied to all refunds.
Original shipping charges are non-refundable.
Refunds are processed within 3–5 business days after we receive and inspect your return.
All returns, exchanges, or refunds will be fully resolved within 14 working days.
Responsibility for Returned Items
You are responsible for ensuring that return parcels reach our warehouse safely. We highly recommend using tracked delivery such as Royal Mail Recorded Signed For or Special Delivery, especially for valuable items.
Exchanges
If you request an exchange, a small postage fee may apply depending on the method selected. We cannot process an exchange or replacement until the original item is returned. If you need a replacement urgently, please place a new order and return the original item separately.
ITEMS NOT MEETING RETURN REQUIREMENTS
If an item fails to meet our return standards, it will be classed as “In Dispute.” In this case:
The item will not be refunded or exchanged.
We will inform you of the reason.
You may request the item back, or it will be discarded after 91 days.
WRONG ITEM RECEIVED / ORDER ISSUES
We take great care to ensure all orders are accurate. If you believe you have received the wrong item, please contact us immediately at: info@estellewigsandmore.co.uk Please do this before opening a bank dispute or chargeback so we can resolve the issue promptly.
Important Notice
If we confirm that the incorrect item was sent, we will correct the mistake quickly. However, if a customer returns an item that is not ours or files a chargeback despite clear evidence that the correct item was delivered, Estelle Wigs & More reserves the right to take legal action. We may pursue recovery of funds through the Small Claims Court, including any associated fees.
PRODUCT WARRANTY
If you believe that there is a fault with your Estelle Wigs and More product, please contact us as soon as possible via emailINFO@ESTELLEWIGSANDMORE.CO.UKto discuss your query with a member of our customer service or send back the wig/hairpiece in question accompanied by a covering letter for inspection by our experienced technicians.
Inspection can take up to 7 days and you will be contacted via your details left in your covering letter. Estelle Wigs and More accepts no responsibility for goods damaged due to customer abuse or neglect.
If a branded product other than ours is faulty or those not seem to meet the description on the box, been used/altered. A complaint form from the manufacturer will be sent to the customer via email.
The customer will be required to send back the product and the filled form back to us. We will in turn send such product back to the manufacturer for inspection and analysis. We will keep you informed throughout the whole process. This can take up to 7 working days. If the fault is from the manufacturer, a full refund will be issued or replacement sent out to the customer. If the damage is due to the customers abuse or neglect, unfortunately no refund will be issued and the original wig will be sent back to the customer.
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Excellent value for money 🫶🏻 I would love the roots to be bleached but I completely understand that for the price it is an EXCELLENT wig and highly recommend buying from Estelle Wigs!
