Get Your Treats Delivered for Free (when you spend £99)! KLARNA available at checkout

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Get Your Treats Delivered for Free (when you spend £99)! KLARNA available at checkout

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Meet our lovely team!

Shipping and Return Policy

Standard UK mainland

 

1-3 working days

£5 (Free on orders over £99)

 Express UK delivery

 

1-2 working days

£6.99

 Standard UK off shore

 

3-5 working days

£20
Standard Europe

 

2-5 working days

£25

 America & Canada

 

3-14 working days

£25

 Australia & New Zealand

 

5-14 working days

£35

ORDER PROCESSING

  • Orders are processed and shipped within 1-2 working days.
  • If the item purchased  is not available or there is a slight delay we will be sure to  let you know in good time.

SHIPPING

  • Orders are shipped through Royal Mail first class signed for post or DHL Express  for domestic orders
  • All International Parcels-Tracked and signed for service
    Tracking Numbers will be emailed to you once your order has shipped

Delivery Time:

  • The courier company  aims to deliver by the next working day within the UK for express deliveries or 3-5 working days for standard delivery.
  • International Orders: Europe within 2-8 working days.Rest of the world within 3-14 working days
  • Free Shipping for orders above £99 UK Only
  • For U.K. Express Delivery, customer orders must be placed before 12pm Tuesday-Friday only.
  • Express delivery is not available for non U.K. addresses. Customer orders placed after the 12pm cut-off time will be processed on the next working day.

Whilst every effort shall be made to despatch goods on the date requested Estelle Wigs and More shall not accept liability for any delay in the delivery of such goods.

MISSING PARCELS

  • Not received your order within the stated delivery time
    No Worries…Contact us via email info@estellewigsandmore.co.uk
  • Your Parcel is considered lost if you have not received
    UK-10 working days after the due date
    International-20 working days after the due date for items in Europe, after 25 working days for rest of world

Returns and Refund Policy – Estelle Wigs and More

We want you to love your purchase! If you’re not fully satisfied, we’re here to help. Please review our return policy carefully to ensure a smooth process.

Important Return Registration Requirements

This is information also included in your parcel

  • All returns must be registered by contacting us via call or email within 3 working days of receiving your order.
  • The return process must be initiated within 7 days of delivery.

Return Requirements

To qualify for a return, the following conditions must be met:

  • Items must be unused, undamaged, and in their original packaging.
  • Items should be securely packed to prevent damage during transit. Any loss in value due to damage will be deducted from your refund.
  • Refunds are only processed for items returned in a resaleable condition.

Refund and Shipping Costs

  • Customers are responsible for return shipping costs.
  • As a small business, we cannot absorb the costs of returns. A £5 deduction will apply to all returns to cover shipping and handling expenses.
  • Original shipping fees are non-refundable.
  • Refunds are processed within 3–5 business days after we receive and inspect the return.

Key Notes to Remember

  • You or your carrier are responsible for returned items until they reach our warehouse. We strongly recommend obtaining proof of postage or using a tracked delivery service.
  • Refunds and exchanges are processed within 14 working days from receipt of the returned goods.
  • For urgent replacements, place a new order and return the original item separately.

Thank you for your understanding and support. If you have questions, feel free to contact us at any time.

Buyer pays return postage.

 

Return and Exchange Details

  • You are responsible for ensuring returned items reach our warehouse safely. This includes covering the cost of return shipping. We strongly recommend using tracked services such as Royal Mail’s “Recorded Signed” or “Special Delivery” for valuable items.

  • For exchanges, a small fee may be required to cover additional postage, depending on your chosen shipping method.

  • Refunds, exchanges, or replacements are typically processed within 7 working days of receiving your return. However, all returns will be resolved within 14 working days. Please note, we are not liable for any interest charges incurred if refunds are processed outside your bank’s or card provider’s timescales.

  • Items that do not meet our Returns Policy will be classified as “In Dispute”. These items will not be refunded or exchanged. We will provide a reason for this decision. If you wish, we can return the disputed items to you, or they will be discarded after 91 days.

  • We cannot process replacements or exchanges until the original item is returned. If you need a replacement quickly, we recommend placing a new order and returning the original item separately.

  • The 7-day return period starts from the day you receive your delivery, as confirmed by the courier’s signature record.

 

 

PRODUCT WARRANTY

If you believe that there is a fault with your Estelle Wigs and More  product, please contact us as soon as possible via email INFO@ESTELLEWIGSANDMORE.CO.UK to discuss your query with a member of our customer service or send back the wig/hairpiece in question accompanied by a covering letter for inspection by our experienced technicians.

Inspection can take up to 7 days and you will be contacted via your details left in your covering letter. Estelle Wigs and More accepts no responsibility for goods damaged due to customer abuse or neglect.

If a branded product other than ours is faulty or those not seem to meet the description on the box, been used/altered. A complaint form from the manufacturer will be sent to the customer via email.

The customer will be required to send back the product and the filled form back to us. We will in turn send such product back to the manufacturer for inspection and analysis.
We will keep you informed throughout the whole process. This can take up to 7 working days.
If the fault is from the manufacturer, a full refund will be issued or replacement  sent out to the customer.
If the damage is due to the customers abuse or neglect, unfortunately no refund will be issued and the original wig will be sent back to the customer.