Shipping and Return Policy
Standard UK mainland
3-5 working days
£4.99 (Free on orders over £95)
Express UK delivery
1-2 working days
Standard UK off shore
3-5 working days
2-8 working days
America & Canada
3-14 working days
Australia & New Zealand
5-14 working days
- Orders are processed and shipped within 1-2 working days.
- If the item purchased is not available or there is a slight delay we will be sure to let you know in good time.
- Orders are shipped through Royal Mail first class signed for post or DHL Express for domestic orders
- All International Parcels-Tracked and signed for service
Tracking Numbers will be emailed to you once your order has shipped
- The courier company aims to deliver by the next working day within the UK for express deliveries or 3-5 working days for standard delivery.
- International Orders: Europe within 2-8 working days.Rest of the world within 3-14 working days
- Free Shipping for orders above £95 UK Only
- For U.K. Express Delivery, customer orders must be placed before 12pm Monday-Friday only.
- Express delivery is not available for non U.K. addresses. Customer orders placed after the 12pm cut-off time will be processed on the next working day.
Whilst every effort shall be made to despatch goods on the date requested Estelle Wigs and More shall not accept liability for any delay in the delivery of such goods.
- Not received your order within the stated delivery time
No Worries…Contact us via email firstname.lastname@example.org
- Your Parcel is considered lost if you have not received
UK-10 working days after the due date
International-20 working days after the due date for items in Europe, after 25 working days for rest of world
Please check item for any faults before wearing or cutting any lace or tags.
If there is a fault with the item please get in touch with us within 3 days and return within 14 days
If colour is not suitable or its not quite what you imagined, please DO NOT wear the item if you intend to send it back.
Item must be sent back in its original condition with intact internal packaging item must be returned unworn, unbrushed, complete with tags and original packaging and lace intact.
You must take care of our goods whilst they are in your possession. Any item to be returned must be returned in its original shipped condition and original undamaged packaging. Please note all hair must be returned still attached to the original card.If you have removed it from the card we are unable to re-sell the item as new.
NO refunds will be issued for wigs that show sign of use, have been brushed or have acquired additional odours.
If you are not entirely satisfied with your purchase, you can return the item for a full refund within 14 days as long as it is still in its original package and in an unused re-saleable condition.
Buyer pays return postage.
Please note: Important Information:
You or your carrier are responsible for any returned goods until they reach our warehouse. Cost and risk of return will be at your expense and we strongly recommend that you get proof of postage or use Royal Mail’s “Recorded Signed” service. You may like to opt for Royal Mail’s “Special Delivery” service if a valuable item.
For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require.
We try to make refunds, exchanges or replacements within one week of receipt back to us, though promise to make all refunds, exchanges or replacements within 14 working days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
Any returned goods that we receive which are outside of this Returns Policy will be defined as “In Dispute”. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise, they will be destroyed within 91 working days from their receipt back to us.
We are unable to replace or exchange an item until the original parcel is returned to Estelle Wigs. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.
A time period of 14 working days from receipt of delivery shall be defined as the date from when your shipment is received by yourself, being the date of signature that the package is
If you believe that there is a fault with your Estelle Wigs and More product, please contact us as soon as possible via email INFO@ESTELLEWIGSANDMORE.CO.UK to discuss your query with a member of our customer service or send back the wig/hairpiece in question accompanied by a covering letter for inspection by our experienced technicians.
Inspection can take up to 7 days and you will be contacted via your details left in your covering letter. Estelle Wigs and More accepts no responsibility for goods damaged due to customer abuse or neglect.
If a branded product other than ours is faulty or those not seem to meet the description on the box, been used/altered. A complaint form from the manufacturer will be sent to the customer via email.
The customer will be required to send back the product and the filled form back to us. We will in turn send such product back to the manufacturer for inspection and analysis.
We will keep you informed throughout the whole process. This can take up to 7 working days.
If the fault is from the manufacturer, a full refund will be issued or replacement sent out to the customer.
If the damage is due to the customers abuse or neglect, unfortunately no refund will be issued and the original wig will be sent back to the customer.