Estelle Wigs & More
Answers about sizing, shipping, returns & care
When will my order be dispatched?
We ship Tuesday to Friday only. Orders placed after our 2pm cut-off will be dispatched on the next working shipping day.
How long does delivery take?
Do you ship internationally?
Yes, we ship worldwide using fully tracked services.
Will I need to pay customs or import fees?
International orders may be subject to customs duties or taxes. These are the responsibility of the buyer.
If a parcel is refused due to unpaid customs charges, any refund will have shipping, return, and admin costs deducted.
What makes Estelle wigs different?
Our wigs are designed with a focus on realism, comfort, and wearability.
Do your wigs look natural?
Yes. Our wigs are carefully constructed to mimic a natural hairline and density, giving a soft, undetectable finish.
What is a Scandi hairline?
A Scandinavian-inspired hairline features:
This creates a more realistic, “grown-from-the-scalp” appearance.
What is the difference between human hair and synthetic wigs?
Human Hair:
Premium Synthetic:
We only use high-quality synthetic fibres designed to look natural, not overly shiny.
Which should I choose?
What cap sizes do you offer?
Synthetic wigs:
Our synthetic wigs come in a medium cap size, typically fitting head circumferences of 21–22.5 inches. Many styles can comfortably stretch to accommodate up to 23 inches.
Human hair wigs:
Our human hair wigs are more versatile and can accommodate small to large head sizes depending on the construction.
We also offer custom orders for human hair wigs, where you can request:
This allows for a more personalised, tailored fit.
Do you offer customisation?
All wigs are sold as seen and ready to wear.
We offer limited adjustments on human hair wigs only, including:
Important:
Any customisation makes the wig a final sale item and non-refundable.
Can I collect my order in-store?
Yes, we offer in-store collection from our Hull location.
You will be contacted when your order is ready. Please wait for confirmation before attending.
I’m new to wigs ,will I manage?
Yes. Many of our wigs are beginner-friendly and designed to be worn straight out of the box.
We are always happy to guide you on:
Will people know I’m wearing a wig?
Our focus is on creating wigs that look as natural as possible, with soft hairlines and realistic density.
Can I return my wig?
Yes, subject to strict hygiene conditions.
You must:
Important:
Colour Disclaimer
Colours may vary slightly due to lighting, screen settings, and batch differences.
Shipping Restrictions
We do not ship aerosol products internationally due to shipping regulations.
Do you offer VAT relief for medical hair loss?
At present, Estelle Beauty Limited (trading as Estelle Wigs & More) is not VAT registered, therefore VAT relief does not apply.
If you are unsure which wig is right for you, feel free to contact us or visit us in-store.
We are here to guide you through the process and help you find a style that feels natural, comfortable, and confidence-boosting.
